Telco Decisioning and Analytics

Telco Decisioning and Analytics Driving value and loyalty across pre-paid and postpaid subscribers

Experian works with Mobile Network Operators (MNO) around the world to increase their revenues to counter the global trend of declining Average Revenue per User (ARPU). We have helped more than 40 MNOs around the world to increase revenues by improving their core business and opening-up new revenue streams.

Our Telco Decisioning and Analytics solutions provide value across all subscriber segments – be it prepaid or postpaid. At Experian, we help MNOs leverage their data to help build financial identities in a secure and privacy-compliant manner, while building customer loyalty through a seamless experience. Globally, Experian has helped to create credit profiles for millions of people and improve their financial well-being. We have already extended more than 8 billion credit offers in countries across Asia, Latin America, Africa and beyond.

Our propositions allow MNOs to use these identities to safely extend airtime advances to prepaid customers, give more subscribers access to smartphones and effectively convert prepaid subscribers to postpaid.

Priorities, challenges and the role of analytics in the mobile financial services industry

A study interviewing 250+ decision markers in the telco industry, describing how the pandemic changed the mobile phone and mobile money market from a revenue, ARPU, and operational cost perspective.

Dynamic Airtime Advance

Drive up ARPU by reducing zero balance moments for prepaid subscribers with Experian’s innovative Dynamic Airtime Advance solution.

Handset Financing

Approve a customer’s handset financing plan in less than five minutes with minimised credit risk.

Postpaid Expansion

Effortlessly migrate high-value, low-risk prepaid subscribers to a postpaid contract with Experian’s postpaid expansion solution.

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Telco Decisioning and Analytics