Digital transformation holds the promise of automating data processes to unlock the insights required for a dynamic customer view easily. Whether it’s providing a SME credit or subscription to your service, the customer onboarding process needs to be a quick, personalised and an easy experience. Improving onboarding efficiency and reducing cost to serve should be a core focus for a business’s digital transformation ambitions, stripping out waste and improving customer experience.
This Spotlight paper shines a torch on how organisations should look to transforming their digital onboarding journeys to ensure frictionless customer experiences.
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