New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Supporting Nonprofits with a Heart This Holiday Season

Supporting Nonprofits with a Heart This Holiday Season

Team Singapore volunteering at Ground Up Initiative to learn about sustainable living


Making a positive difference to people’s lives has always been at the heart of Experian’s values. Over the last year, Experian made over US$9.37m in direct community investment and our employees around the globe volunteered over 42,000 hours to support their communities.


This holiday season, these numbers continued to grow as teams across Asia Pacific took time to give back to causes that they were passionate about. Together, a total of 32 events were organised across the region in November and December, with Experian employees contributing to over 5,200 volunteering hours!


Passionate about women’s empowerment


Earlier in November, our Malaysia team hosted a fundraising day to celebrate Diwali with our charity partner, Women of Will, who empower low-income women with loans, financial literacy and entrepreneurship training to support their dreams of running their own business. Together, we raised funds for the Openhands Fellowship home, a non-profit that provides a home and education for less fortunate girls in Malaysia.



In Singapore, a group of employees gained deeper understanding on the challenges and hopes of foreign domestic workers (FDWs) working here by attending our partner, Aidha’s annual photography exhibition that showcased beautiful snapshots taken by FDWs and an insight to their lives.


Passionate about the environment


More than 60 employees spent a fun and educational day out at Ground Up Initiative in Singapore to learn about sustainability. From weeding, planting and gardening, our volunteers picked up new skills and knowledge while working on an organic farm.


In Malaysia, with over 280,000 of its population living without electricity, our team embarked on a project “Litre of Light” and traveled to the remote rural village in Pahung to install 60 street lights, bringing light and hope into the community for the next four years.


Passionate about education

In India, our team spent 600 hours to raise US$24,000 for our partner school, Sri Sri Ravishankar Vidya Mandir by organising a charity auction. This fund will expedite their efforts to provide education for underprivileged children in the Dharavi slums of Mumbai.



In Australia, 20 students from our partner McClelland college visited the Melbourne team for a “Interview to impress” workshop to help them get valuable tips to succeed in their upcoming job interviews.


Passionate about children & seniors


In Shanghai, our Greater China team visited Shanghai Healing Home, a foster home that provides pre- and post-surgical care to orphans. Over in Bangkok, our team visited the Phayathai Orphanage too. Together, our volunteers took care of 300 babies for a day.


In Hong Kong, our team hosted a cookery session with Treats, a non-profit organisation that works closely with children with disabilities.


Passionate about saving lives


Across Malaysia and Singapore, over 100 employees donated blood for both Malaysia Blood Bank and Red Cross Singapore respectively, with the opportunity to save 300* people’s lives.

*Calculations based on Red Cross estimation one unit of blood can save three lives

In Beijing, our team hosted a family day on fire safety with their fire departments to sharing lifesaving knowledge with the community.


As we enter 2019, we look forward to continuing our efforts in supporting NGOs and communities around the region to create a better tomorrow. If you’d like to learn more about Experian’s CSR initiatives or share an opportunity to collaborate on corporate giving or employee volunteering, we’d like to hear from you.


Read more about our approach to corporate responsibility!

Read full article


By Experian 01/17/2019

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